All the answers to your questions. If you can't find what you're looking for, contact us.
Our rugs are woven with natural sheep's wool. For regular maintenance, vacuum without rubbing (if possible without a rotating brush) in the direction of the pile. In case of a stain, sponge immediately with a clean cloth and warm water, possibly with a little mild Marseille soap. Professional dry cleaning is recommended every 1 to 2 years.
Yes, it is completely normal during the first few months. This is the 'bleeding' of excess wool following shearing and weaving. This phenomenon will naturally fade over time with regular vacuuming.
Absolutely. Unlike industrial productions, each Maison M'authentique rug is hand-knotted by Moroccan artisans according to their imagination and traditional know-how. There are no two identical rugs.
For items in stock, shipping takes place within 48 hours and delivery generally takes between 5 and 10 business days. For custom orders, allow between 4 and 8 weeks for crafting in Morocco.
Yes, we ship all our packages via trusted carriers (Colissimo, UPS, DHL) with a tracking number and insurance.
You have 14 days after receiving your order to return the product to us in its original condition. Return shipping costs remain your responsibility. Please note, custom-made items can neither be returned nor exchanged.
We accept payments by credit card (Visa, MasterCard, American Express) via our secure Stripe platform, as well as payments by Apple Pay and PayPal.
Yes, 100% secure. Your banking data is encrypted and never passes in clear text on our site. We use the SSL standard and the 3D Secure verification system.
