Terms and Conditions of Sale

Last updated: September 2026

1. Purpose and seller

These terms and conditions of sale govern sales concluded on the website www.mauthentique.com between the seller and any natural person acting as a consumer (the "Customer").

The seller is SYHEA Group, a French SAS with a share capital of 5 000 €, whose registered office is at 8 Rue des Epinettes, 78630 Morainvilliers, France, registered with the Trade and Companies Register of Versailles under number 108 063 801, operating the Maison M'authentique brand. Contact: contact@mauthentique.com.

The Customer confirms having read and accepted these terms before placing an order. The applicable terms are those in force on the date of the order.

Customer service by phone: +33 6 99 01 96 21 (Monday to Friday, 10am–6pm French time), standard call rates.

2. Products

The products offered are handcrafted pieces whose essential characteristics are presented on each product page. As each piece is handmade, slight variations in size, pattern or colour compared with the photographs may occur; they are inherent to handcraft and do not constitute a lack of conformity as long as they remain minor.

Offers are valid while stocks last.

3. Prices

Prices are shown in euros, including all taxes, excluding delivery costs. Delivery costs are shown to the Customer before the order is finally confirmed.

Products are invoiced at the price in force when the order is confirmed.

4. Order and payment

The Customer selects the products, enters the delivery details, checks the order summary (products, prices, delivery costs) and then confirms payment. The order is binding once payment is confirmed; a confirmation email summarising the order is then sent to the Customer.

Payment is made by bank card or any other payment method offered at checkout, through our secure payment provider Stripe. Card details are neither transmitted to nor stored by the seller.

5. Delivery

Products are delivered to mainland France (including Corsica) and to the other Member States of the European Union, with the exception of territories outside the customs or tax territory of the Union (French overseas departments and regions, Canary Islands, Ceuta, Melilla, Åland Islands…). Delivery costs are €9.90 in mainland France, free for orders of €400 or more, and €29.90 in the other countries, free for orders of €600 or more; the amount is shown before the order is confirmed.

Products are delivered to the address given by the Customer within the timeframe stated when ordering (5 to 10 working days for items in stock). If no timeframe is stated, delivery takes place no later than 30 days after the contract is concluded.

Some sold-out products may be offered “made to order”: they are then handmade after the order is placed. The delivery time, expressed in months, is shown on the product page and must be accepted by the Customer before payment; the full price is paid when ordering. An order including a made-to-order product is shipped in a single delivery once all products are ready. These catalogue products remain subject to the right of withdrawal (section 6).

If the delivery deadline is exceeded, the Customer may ask the seller in writing to deliver within a reasonable additional period; if delivery does not take place within that period, the Customer may terminate the contract and obtain a refund of all sums paid, in accordance with Articles L216-6 and L216-7 of the French Consumer Code.

The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party designated by the Customer, takes physical possession of them (Article L216-4 of the French Consumer Code). The Customer is invited to check the parcel on receipt and to report any issue to the carrier and to the seller.

6. Right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the product to withdraw from the contract, without giving any reason and without incurring any costs other than those mentioned below. Where several products are delivered separately, the period runs from receipt of the last product.

To exercise this right, the Customer must notify the decision before the period expires, by email to contact@mauthentique.com, using the withdrawal form in the appendix or any other unequivocal statement. The seller acknowledges receipt without delay.

The Customer must send the product back no later than 14 days after notifying the decision. The direct cost of returning the product is borne by the Customer. A tracked shipment and suitable packaging are recommended.

The seller refunds all sums paid, including the initial delivery costs (on the basis of the standard delivery method offered), no later than 14 days after being notified of the withdrawal, using the same means of payment as for the order, unless the Customer expressly agrees otherwise. The refund may be withheld until the product has been received back or until the Customer has supplied proof of having sent it, whichever is earlier.

The Customer is only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning; the refund may then be reduced accordingly.

7. Custom-made orders

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised. Custom-made rugs and other made-to-measure products therefore cannot be returned or exchanged under the right of withdrawal.

These products nevertheless benefit from the legal guarantees described in section 8. A deposit may be requested when the quote is accepted, with the balance due before shipment.

8. Legal guarantees

Independently of any commercial guarantee, the seller is bound by the legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).

Legal guarantee of conformity: the Customer has two years from delivery of the goods to invoke the guarantee if a lack of conformity appears. During this period, the Customer only needs to prove the existence of the defect, not when it appeared. The guarantee entitles the Customer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience. If repair or replacement is impossible, the Customer may obtain a price reduction while keeping the goods, or terminate the contract by returning the goods against a full refund. All costs of implementing the guarantee, including return costs, are borne by the seller.

Guarantee against hidden defects: the Customer may act within two years of discovering the defect and may choose between cancelling the sale or a reduction of the price (Article 1644 of the French Civil Code).

To invoke a guarantee, the Customer contacts the seller at contact@mauthentique.com, describing the defect, if possible with photographs.

Legal guarantee of conformity and guarantee against hidden defects

The consumer has two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared.

Where the contract of sale provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the planned supply period. During this period, the consumer only needs to establish the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.

The legal guarantee of conformity obliges the professional, where applicable, to supply all updates necessary to keep the goods in conformity.

The legal guarantee of conformity entitles the consumer to have the goods repaired or replaced within thirty days of the request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

1° The professional refuses to repair or replace the goods;

2° The repair or replacement of the goods takes place after a period of thirty days;

3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods first.

The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee period until the goods are returned in working order.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

Unofficial translation of the notice required by Article D. 211-2 of the French Consumer Code; only the French version is legally binding.

9. Complaints and mediation

Any complaint may be sent to customer service by email at contact@mauthentique.com. The seller undertakes to respond as quickly as possible.

In accordance with Articles L612-1 et seq. of the French Consumer Code, after a written complaint that has not been satisfactorily resolved, the Customer may refer the matter free of charge to the consumer mediator CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice): 49 rue de Ponthieu, 75008 Paris – phone +33 1 89 47 00 14 – litiges@cm2c.net – https://www.cm2c.net/declarer-un-litige.php.

10. Personal data

The personal data collected when ordering are necessary to process the order and are used in accordance with our privacy policy, which sets out the Customer's rights (access, rectification, erasure, objection).

11. Governing law

These terms are governed by French law. They do not deprive a consumer residing in another EU Member State of the protection afforded by the mandatory provisions of the law of their country of residence. In the event of a dispute, the Customer may bring proceedings before the court of the place where they lived when the contract was concluded or where the harmful event occurred.

Appendix – Withdrawal form

Please complete and return this form only if you wish to withdraw from your order, by email to contact@mauthentique.com:

To SYHEA Group, 8 Rue des Epinettes, 78630 Morainvilliers, France – contact@mauthentique.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.